Hey there! At Lacemode, we’re not just another faceless online store—we’re a small team of lace enthusiasts who genuinely care about your experience. Ever since our founder, Sarah, started this journey from her tiny apartment in Arizona, one thing hasn’t changed: every customer email still gets a personal reply. No bots, no canned responses—just real conversations.
Remember that time a customer wrote us at 2 AM about a sizing issue? Sarah was up (probably binge-watching design shows) and replied right away with a solution. That’s the kind of attention we promise. Whether you’ve got a question, a special request, or just want to chat about lace trends—we’re all ears.
Honestly? Because we learn from you. That viral TikTok lace trend last March? A customer tipped us off before anyone else. Now it’s our bestseller. So don’t hesitate—your ideas might just shape our next collection!
P.S. If you’re emailing about a custom order, try including "For Sarah’s eyes only" in the subject line. She personally handles those and loves a creative challenge.
