You may cancel your order at any time before it has been shipped for a full refund. Once your order has entered the shipping process, it can no longer be canceled. To cancel an order, please contact our customer service team immediately with your order number. Refunds for canceled orders will be processed within 3-5 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped or defective product).
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will inform you of the approval or rejection of your refund.
Approved refunds will be processed within 7-10 business days after we receive and inspect your return. The refund will be credited to your original method of payment. Please note that depending on your financial institution, it may take an additional 3-5 business days for the refund to appear on your account statement. Shipping costs are non-refundable except in cases where the return is due to our error.
Sale items are eligible for refund unless otherwise specified at the time of purchase. Gift cards and final sale items are non-refundable. If you received a gift that you would like to return, please contact us for assistance with store credit options.
If you haven't received your refund within the expected timeframe, please first check your bank account again and contact your credit card company or bank, as processing times may vary. If you've done this and still have not received your refund, please contact us with your order number and payment details. We will investigate the matter and keep you updated on our findings. In rare cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Lacemode
Address: 6610 North 93rd Avenue, Glendale, Arizona
E-Mail: [email protected]
Phone: +1 371-273-2336
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (Arizona Time), excluding major holidays. We strive to respond to all inquiries within 24-48 hours during business days.
