At LaceMode, we prioritize seamless delivery to ensure your carefully selected items arrive promptly and in perfect condition. Our team processes orders with meticulous attention, whether you're shopping for everyday essentials or specialized gear. From the moment your order is confirmed, we work diligently to prepare it for shipment, ensuring each item meets our quality standards before leaving our warehouse.

We understand the importance of reliable footwear and accessories for your active lifestyle, which is why we partner with trusted carriers to deliver your purchases safely. Our logistics network is optimized to handle diverse product categories, ensuring your order is packed securely and dispatched without delay.

Order processing typically takes 1–3 business days, excluding weekends and holidays. Once dispatched, delivery times vary based on your location and selected shipping method. For domestic shipments, expect delivery within 5–10 business days after processing. International orders may require additional transit time due to customs clearance procedures.

During peak seasons or unforeseen circumstances (e.g., extreme weather), slight delays may occur. Rest assured, we monitor all shipments closely and will notify you if any significant changes affect your estimated delivery date.

We offer the following shipping options:

Standard Shipping (10–15 Business Days): Applies to orders totaling $0–$60; shipping cost $15.
Free Shipping (10–15 Business Days): Applies to orders totaling $60–$9,999; shipping cost $0.

Note: Expedited shipping options may be available during checkout for an additional fee, depending on your region.

We currently ship to most countries worldwide, including the United States, Canada, the United Kingdom, and members of the European Union. However, due to logistical constraints or regulatory restrictions, certain regions (e.g., remote islands or areas with trade sanctions) may not be eligible for delivery.

If your location is unavailable at checkout, please contact our support team at [email protected] for potential alternatives.

Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor your package’s progress. For real-time updates, use our carrier’s tracking portal or log into your LaceMode account to view the latest status.

If tracking information hasn’t updated within 48 hours of shipment, please check your spam folder or contact us for assistance.

While rare, delays or lost packages can occur due to carrier issues or incorrect address details. If your shipment exceeds the estimated delivery window, first track your order for updates. For unresolved concerns, email [email protected] with your order number, and we’ll collaborate with the carrier to resolve the issue promptly.

In cases of lost shipments, we may resend your items or issue a refund after investigating with the carrier (typically within 14 business days).

International orders may be subject to customs fees, import taxes, or brokerage charges imposed by your local authorities. These costs are the customer’s responsibility and are not included in the order total or shipping fees. We recommend checking your country’s regulations before placing an order to avoid unexpected charges.

LaceMode cannot predict or reimburse these fees, as they vary by destination and are beyond our control. For further clarification, consult your local customs office.